Tuesday, 19 Oct, 2021

10 Key Tenets For Customer Self-Service Success

https://knowledgebasearchives.blogspot.com/feeds/5481675020756398513/comments/defaultCustomer support self-service has been around for many years,..

title https://knowledgebasearchives.blogspot.com/feeds/5481675020756398513/comments/default

Customer support self-service has been around for many years, but in 2020 is more important than ever before. As Gartner states in its article, “5 Customer Service Tech Trends in 2020”, Self-service is king. Some of the drivers of self service royalty include…. Firstly, as a result of the pandemic quarantines, many more employees and customers are working from home. As a result, they have to rely more heavily on self-help technology, and less on day to day human interactions.  Secondly, the pandemic has driven up customer service demand in many businesses. Offering excellent, customer self-ser...

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